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Portal Access
TelTel continue to be the target of a significant Distributed Denial of Service (DDoS) attack. While both TelTel and our upstream carriers work to mitigate the impact of this incident, customers may continue to experience intermittent periods of call quality degradation, and limited access to customer portals given the nature of the attack.
Customers impacted by call quality degradation can configure diversions within the portal, or by contacting our support team during business hours (9:00AM - 5:00PM QLD) or email (to support@teltel.com.au)
Customers using Aussie Broadband, Vonex, or Maxo nbn services should not experience an interruption to service.
We acknowledge and apologise for the significant impact this is having to our customers and partners. Our team, supported by our upstream carriers, continue to implement strategies to address the attack as it changes.
We are currently experiencing a sustained denial of service (DDoS) attack targeting our online services. As you may be aware, as a precautionary measure to implement enhanced security and mitigation strategies, we have temporarily taken down our online portals.
Our engineering teams are working diligently to analyze and mitigate this attack, and we are committed to restoring full service as quickly and securely as possible.
We want to assure you that our voice network remains fully operational and is not currently impacted by this attack. You can continue to make and receive calls as usual.
We understand the temporary unavailability of our portals may cause inconvenience, and we sincerely appreciate your patience and understanding during this time.
In the interim, should you require any urgent changes or assistance with your online services, please do not hesitate to contact our technical support team directly by phone. They will be able to assist you with your needs.
We will continue to provide updates on our progress and will notify you as soon as our portals are back online.
Thank you for your continued trust in our services.