Service Status Update - Stable

Throughout yesterday afternoon and overnight, the Distributed Denial of Service (DDoS) attack subsided after peaking yesterday morning. Traffic levels have eased, and we are seeing services return to normal.

Current Status:

• Services are returning to normal operational levels.
• Device registration and call establishment are working normally.
• Some minor call quality degradation may persist for off-net customers.
• If you are experiencing issues with handset connection, please restart your router and affected handsets.

Our team is continuing to closely monitor traffic levels along with our upstream providers and network partners, should the DDoS attack traffic return.

We appreciate your patience and understanding during this disruption. We remain committed to ensuring the stability and security of our services.

TelTel is currently managing a large-scale, distributed denial of service (DDoS) attack on our network.

This attack is causing intermittent connectivity issues, particularly for services connecting from outside our direct network. We understand how frustrating this is and are working tirelessly to restore stable service for everyone.

We are, in collaboration with our upstream providers, relevant authorities and network partners, actively implementing network upgrades to better handle the DDoS traffic and improve filtering.

While we are making progress, the complex nature of the attack means we cannot provide a definitive timeline for full resolution just yet. We are committed to restoring full service as quickly and safely as possible.

We deeply appreciate your patience and understanding as we navigate this challenging situation. We value your business and are dedicated to resolving this attack and restoring the reliable service you expect from TelTel.

TelTel continue to be the target of a significant Distributed Denial of Service (DDoS) attack. While both TelTel and our upstream carriers work to mitigate the impact of this incident, customers may continue to experience intermittent periods of call quality degradation, and limited access to customer portals given the nature of the attack.

Customers impacted by call quality degradation can configure diversions within the portal, or by contacting our support team during business hours (9:00AM - 5:00PM QLD) or email (to support@teltel.com.au)

Customers using Aussie Broadband, Vonex, or Maxo nbn services should not experience an interruption to service.

We acknowledge and apologise for the significant impact this is having to our customers and partners. Our team, supported by our upstream carriers, continue to implement strategies to address the attack as it changes.