Connectivity Issue

Resolved May 11, 2023 7:59 PM AEST

Connectivity to all services has been restored.

Our engineers identified an issue within our network which caused some services to be unreachable.

We don’t expect this issue to repeat, however we are investigating options to replace the affected devices as a matter of priority to mitigate the risk.

These will be installed during a future scheduled maintenance period. We sincerely apologize for the interruption, and thank you for your patience while our team restored services.

Monitoring May 11, 2023 6:50 PM AEST

Services have been restored.

Engineers are monitoring the services currently. Further engineering work may be required to correctly resolve the issue and may cause a brief outage as services re-route.

Opened May 11, 2023 6:24 PM AEST

We are aware of a connectivity issue affecting some services.

Engineers are investigating the issue, with further updates to follow shortly.